Job Title:
Customer Service Officer
Mkombozi Commercial Bank Plc
Position Description:
Key Responsibilities
Deal directly with customers either by telephone electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints obtain and evaluate all relevant information to handle inquiries and complaints
Manage customers’ accounts
Keep records of customer interactions and transactions
Record details of inquiries comments and complaints Record details of actions taken
Manage administration
Communica...
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